AGREEMENT This Agreement is by and between Prodigy Heating & Air LLC, hereinafter referred to as “Contractor,” and the customer listed in the Customer Name section, hereinafter referred to as “Customer.” This agreement contains the entire understanding and agreement between the two parties, and all of the prior written and oral agreements, understanding or arrangements are merged herein.
SCOPE OF WORK The Company shall complete the work as specified in diagnosis and findings. Completion and start dates are not guaranteed, however, every effort is made to complete the work in a timely manner. Some start dates may be dependent on receiving parts from a manufacturer. Delays in completion and start dates beyond the Company’s control shall not be grounds for termination of this Agreement. The Company is not liable for any malfunctions or damage that are unrelated to the scope of work performed by the Company.
PERSONAL INFORMATION The Company will not sell or distribute any personal, private, or confidential information pertaining to the Customer to any 3rd party. All information shared with the Company is confidential and used for the sole purpose of completing a job contracted by the Company.
WEBSITE, ONLINE, SOCIAL MEDIA All Customer information submitted to the Company on the Company website (www.prodigyacservice.com), the Company’s Facebook page (@Prodigyacservice), Instagram (@Prodigy_heating_and_air), or Google, Housecall Pro, and Yelp apps or webpages is secure and confidential. Any booking requested by the Customer through online portals will be confirmed by the COmpany’s office staff via phone or email. Online Bookings are not considered scheduled until confirmed with Office Staff. All reviews for the Company are available through online portals to be viewed at any time by the Customer. When leaving a review for the Company, the Customer agrees to not use profanity, rude or vulgar language, or personal information of the owners or employees of the Company. Customers may contact the company through the online portals provided, or by telephone.
PAYMENT OF SERVICES Payment for services completed by the Company are to be paid at the time of service by the Customer. The company accepts cash, check, and credit card payments. The company does not provide in-house financing for repairs. However, financing for repairs is available on an approved basis through a 3rd party company. An electronic receipt will be emailed to the Customer’s email address on file, or a paper copy can be provided upon request.
CREDIT CARDS The Company accepts all major credit cards for payment of services. Credit card information used to pay for services (swiped or manually keyed in) is not saved by the Company. Please note that credit card information that the Customer personally enters into the HouseCall Pro software for a recurring charge for Service Agreements may be kept on file through their online profile, and may be charged automatically (ACH) for the amount specified by the Service Agreement.
REFUNDS There will be no monetary refund to the Customer for services provided by the Company. There will be no monetary refund to the Customer for any parts ordered for a Job through the Company. Any refund made outside of this policy as an exception will be made at the sole discretion of the Owner(s) of the Company.
SERVICE AGREEMENTS Service Agreements are available to Customers through the Company. There are three levels of service: Bronze; Gold; and Platinum. The Bronze Service Agreement provides the Customer with 1 scheduled service visit per 12 month contract, no service fee charge for other services, and a 5% discount on services rendered excluding major work. The Gold Service Agreement provides the Customer with 2 scheduled service visits per 12 month contract, no service fee, and a 7% discount on services rendered excluding major work. The Platinum Service Agreement provides the customer with 2 scheduled service visits per 12 month contract, no service fee, and 10% discount on services rendered excluding major work. Price for service agreements depend on the number of systems present at the location. A separate Service Agreement must be purchased for each address, and is non-transferable. One Customer may not purchase a single Service Agreement and add a number of systems to the agreement that are not located at the same address. All Service Agreement Customers will have priority scheduling, and every effort will be made to schedule within 48 hours as business permits.
WARRANTY There is a 1 year (12 month) warranty period for labor of parts installation through the Company. Additionally, individual warranties of parts are available through the manufacturer. The Company will reach out to the Manufacturer on behalf of the Customer for parts installed by the Company.
DISPUTES Any disputes that may arise concerning the terms of this Agreement or the performance of the Company shall be settled jointly through Mediation, whereby both parties agree to enter into good faith negotiations through a neutral mediator in order to attempt to resolve the dispute. The Company reserves the right to lien the property according to the time tables established by texas law, while pursuing a resolution to any dispute.